Not specified; not specified; competitive salary m...
Onsite (monday to saturday, 1:00 pm - 10:00 pm, with tuesdays and sundays off)
2 years customer service experience
Intermediate english proficiency
Availability monday to saturday evenings
KONE Oyj is seeking a Customer Service Agent in Mexico City to handle customer service requests related to maintenance services around the clock. The ideal candidate will have a minimum of two years of telephone customer service experience and a basic understanding of English, with preferences for knowledge in SAP and Salesforce
Job Summary
The company is a global leader in elevators and escalators with a mission to improve urban life flow.
Agents serve as the primary entry point for 24/7 unplanned maintenance requests, coordinating technician dispatches.
Employees benefit from a family-centered culture, competitive salaries, and opportunities for learning and development.
Matching Summary
Match Score: 85
KONE Oyj is seeking a Customer Service Agent in Mexico City to handle customer service requests related to maintenance services around the clock. The ideal candidate will have a minimum of two years of telephone customer service experience and a basic understanding of English, with preferences for knowledge in SAP and Salesforce.
Salary
Not specified; Not specified; Competitive salary mentioned
Skills & Requirements
Must-have
2 years customer service experience
Intermediate English proficiency
Availability Monday to Saturday evenings
Nice-to-have
SAP software knowledge
Salesforce platform familiarity
Empathy for distressed customers
Key Requirements
Completed Bachelor's degree or current university student
Minimum 2 years telephone customer service experience