Director Of Quality Insights & Analytics

PROBE GROUP

Comprehensive quality strategy development
Experience in speech analytics
Leadership and team mentoring
Probe Group is dedicated to continuous improvement and innovation in quality insights and analytics

Job Summary

  • Probe Group is dedicated to continuous improvement and innovation in quality insights and analytics.
  • The role involves developing quality strategies aligned with global business objectives and performance goals.
  • Candidates will lead a team and partner with various departments to enhance operational and customer experience quality.

Matching Summary

Probe Group is dedicated to continuous improvement and innovation in quality insights and analytics.

Skills & Requirements

Must-have

  • Comprehensive quality strategy development
  • Experience in speech analytics
  • Leadership and team mentoring

Nice-to-have

  • Innovative technology-driven solutions
  • Collaborative team environment
  • Ethical business conduct

Key Requirements

  • Relevant tertiary qualifications in management
  • Substantial experience in a similar role
  • 2 years experience in customer service or sales

Work Rights

Not specified

Tailored Resume

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