Analyst, Service Desk

Brookfield Properties

Cleveland, OH, US
Base: $50,000–$60,000 annually; bonus/equity: not ...
Fully remote
Windows 11 support
Office 365 administration
Servicenow lifecycle management

Salary

Base: $50,000–$60,000 annually; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), Life & Disability Insurance

Skills & Requirements

Must-have

  • Windows 11 support
  • Office 365 administration
  • ServiceNow lifecycle management
  • Remote technical support
  • Hardware troubleshooting

Nice-to-have

  • Call queue environment experience
  • Intune platform familiarity
  • LinkedIn Learning usage
  • Vendor escalation management
  • Proactive process improvement

Key Requirements

  • High School Diploma or GED
  • Minimum 2 years IT support experience
  • Understanding of ITIL framework concepts

Work Rights

Not specified

Tailored Resume

Cover Letter