Manager, Customer Service

mp.brown.edu

Onsite
Customer service management
Staff scheduling and payroll
Retail operations leadership
The Customer Service Manager is responsible for coaching and guiding associates to provide a world-class shopping experience and ensure professional growth of the team

Job Summary

  • The Customer Service Manager is responsible for coaching and guiding associates to provide a world-class shopping experience and ensure professional growth of the team.
  • This role includes managing staffing levels, scheduling, payroll processing, and maintaining operational excellence in a fast-paced retail bookstore environment.
  • Brown University provides equal opportunity employment and requires all offers to be contingent upon a criminal background check.

Matching Summary

The Customer Service Manager is responsible for coaching and guiding associates to provide a world-class shopping experience and ensure professional growth of the team.

Skills & Requirements

Must-have

  • Customer service management
  • Staff scheduling and payroll
  • Retail operations leadership
  • Team training and development
  • High-volume retail environment
  • Microsoft Office proficiency
  • Weekend and night availability

Nice-to-have

  • Effective communication skills
  • Multi-tasking in fast-paced environment
  • Conflict resolution
  • Leadership by example
  • Internal communication facilitation

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 3-5 years customer service experience
  • Supervisor or service lead experience
  • 2-3 years high-volume retail experience
  • Availability to work nights and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter