Connect And Assure Specialist

923

Shift rotation between 7:00 am and 7:00 pm (full time, permanent)
Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Case or account management experience
The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents, ensuring efficient outcomes and a strong customer experience. The role requires technical knowledge in telecommunications and strong communication skills, with a focus on continuous improvement in operational processes

Job Summary

  • The role involves end-to-end ownership of business customer orders and incidents to ensure efficient outcomes.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC.
  • The position offers flexible working arrangements and is part of a company committed to building Australia's digital future.

Matching Summary

Match Score: 85

The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents, ensuring efficient outcomes and a strong customer experience. The role requires technical knowledge in telecommunications and strong communication skills, with a focus on continuous improvement in operational processes.

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Case or account management experience
  • Stakeholder engagement skills
  • Shift rotation availability

Nice-to-have

  • Customer empathy and communication skills
  • Organisational skills
  • Continuous improvement mindset
  • Strong decision-making within processes

Key Requirements

  • Full working rights in Australia required
  • Permanent position with rostered shifts
  • Experience supporting business customers in operational environment

Work Rights

Must have full working rights in Australia

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