Director – Service Delivery And Operations, Finance Shared Services
Genesys
Manila, Philippines
Hybrid
Record to insight operations
Global expense management
Professional services finance
The Director is accountable for delivering consistent, high-quality services while driving operational excellence, governance, and performance management
Job Summary
The Director is accountable for delivering consistent, high-quality services while driving operational excellence, governance, and performance management.
This leader ensures effective execution of core accounting and finance processes, including support of the close cycle, compliance with company policies and internal controls, and adherence to service level commitments.
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
Matching Summary
The Director is accountable for delivering consistent, high-quality services while driving operational excellence, governance, and performance management.
Skills & Requirements
Must-have
Record to Insight operations
Global Expense Management
Professional Services Finance
Service Level Agreements
Key Performance Indicators
Internal Controls Compliance
Nice-to-have
Empathy and collaboration
Continuous improvement culture
Adaptability to change
Key Requirements
BS Accountancy, CPA required
10+ years of team leadership experience
Shared Service Center work experience required
Experience managing senior leaders
Experience in functional towers of Shared Service Organization