Service Desk Support Tech I

mag.rochester.edu

Brighton, New York, United States of America
$19.96 - $27.94 ph
Fully remote
First and second level troubleshooting
Desktop applications and hardware support
Networking and operating systems support
Provides first- and second-level troubleshooting and support for a variety of services, including but not limited to, desktop applications, printers and scanners, networking, hardware and operating systems

Job Summary

  • Provides first- and second-level troubleshooting and support for a variety of services, including but not limited to, desktop applications, printers and scanners, networking, hardware and operating systems.
  • Consults with customers to understand their needs, providing excellent customer service in all interactions.
  • Keeps abreast of current desktop and LAN technologies through continuing education, journal review, web searches and formal seminar opportunities.

Matching Summary

Provides first- and second-level troubleshooting and support for a variety of services, including but not limited to, desktop applications, printers and scanners, networking, hardware and operating systems.

Salary

$19.96 - $27.94

Skills & Requirements

Must-have

  • first and second level troubleshooting
  • desktop applications and hardware support
  • networking and operating systems support
  • University-supported applications
  • technical response to customer requests

Nice-to-have

  • excellent customer service skills
  • strong communication skills
  • excellent problem-solving skills
  • continuing education and web searches

Key Requirements

  • High School diploma or equivalent
  • 1 year customer service or relevant experience
  • Previous Service Desk or Call Center Experience preferred
  • Experience with eRecord preferred
  • CompTIA A+ Certification upon hire preferred

Work Rights

Not specified

Tailored Resume

Cover Letter