Customer Experience Team Lead ($23.85–$29.81/hr)

Synapsehealth

TN, United States
Hourly: $23.85–$29.81; bonus/equity: not specified...
On-site
Durable medical equipment process management
Patient support and order processing
Team mentoring and coaching skills
The role serves as both a senior individual contributor and a day-to-day leader ensuring accurate and compassionate order processing

Job Summary

  • The role serves as both a senior individual contributor and a day-to-day leader ensuring accurate and compassionate order processing.
  • Candidates will maintain hands-on responsibility for intake while mentoring specialists and supporting onboarding efforts.
  • This position offers meaningful leadership influence and is considered a strong pipeline role for future people-management positions.

Matching Summary

The role serves as both a senior individual contributor and a day-to-day leader ensuring accurate and compassionate order processing.

Salary

Hourly: $23.85–$29.81; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Durable medical equipment process management
  • Patient support and order processing
  • Team mentoring and coaching skills
  • Onboarding and training support
  • Process improvement initiatives

Nice-to-have

  • Compassionate patient interaction style
  • High-quality member experience focus
  • Tech-based solution implementation
  • Leadership pipeline potential

Key Requirements

  • Experience in durable medical equipment (DME) operations
  • Proven ability to mentor and coach team members
  • Background in operational process improvement

Work Rights

Not specified

Tailored Resume

Cover Letter