Academic Technology Support Specialist Ii (3 Positions)

Georgetown University

Washington, DC, US
Base: $47,586.00 - $87,558.13; bonus/equity: not s...
On-site
Advanced classroom av system troubleshooting
Root cause analysis for technical issues
Mentorship and training for junior staff
Georgetown University is seeking an Academic Technology Support Specialist II to provide advanced technical support for its classroom and desktop computing environments. The role involves troubleshooting complex issues, leading technology projects, and mentoring junior staff, all while promoting the university's mission and values

Job Summary

  • This position serves as a senior technical resource and project coordinator, providing advanced, expert-level support for the university's classroom and desktop computing environments.
  • The Specialist II is responsible for handling a wide range of complex and escalated technical issues that require root cause analysis and multi-system troubleshooting.
  • By mentoring junior staff and managing key technology projects, this position directly enhances the overall technical capability and efficiency of the entire support team, ensuring alignment with the university's academic mission.

Matching Summary

Match Score: 85

Georgetown University is seeking an Academic Technology Support Specialist II to provide advanced technical support for its classroom and desktop computing environments. The role involves troubleshooting complex issues, leading technology projects, and mentoring junior staff, all while promoting the university's mission and values.

Salary

Base: $47,586.00 - $87,558.13; Bonus/Equity: Not specified; Benefits: Comprehensive and competitive benefit package

Skills & Requirements

Must-have

  • Advanced classroom AV system troubleshooting
  • Root cause analysis for technical issues
  • Mentorship and training for junior staff
  • Develop technical documentation and SOPs
  • Collaborate with senior IT professionals

Nice-to-have

  • Commitment to Jesuit values
  • Fostering inclusive environment
  • Service-oriented mindset

Key Requirements

  • Bachelor's degree in IT or related field
  • 4-5 years of progressive experience
  • Technical lead or project coordinator experience
  • Advanced Windows and macOS knowledge
  • Enterprise endpoint management tools
  • Complex classroom AV systems experience
  • Project leadership skills

Work Rights

Not specified

Tailored Resume

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