Coordenador De Operações - Brasil São Paulo, São Paulo, Brasil Atención Al Cliente, Call Center Y Telemarketing / Atenci
doc24 Salud Inteligente
São Paulo, São Paulo, Brazil
Hybrid, 2 days in-office per week
Client satisfaction and success
Operational process improvement
Team coordination and performance monitoring
doc24 Salud Inteligente is seeking a Coordenador de Operações in São Paulo to enhance customer satisfaction and operational efficiency through process management and continuous improvement. The ideal candidate should possess strong analytical skills, leadership experience, and at least five years in operations management, preferably in a B2B environment
Job Summary
Coordinate the operational team, defining priorities, organizing routines, and monitoring performance indicators.
Monitor operational KPIs (SLA, productivity, NPS, no-show, service level, among others), proposing and implementing improvements.
Benefits include medical and dental assistance, flexible iFood benefit, health and wellness app, gym membership, language courses, and more.
Matching Summary
Match Score: 85
doc24 Salud Inteligente is seeking a Coordenador de Operações in São Paulo to enhance customer satisfaction and operational efficiency through process management and continuous improvement. The ideal candidate should possess strong analytical skills, leadership experience, and at least five years in operations management, preferably in a B2B environment.
Skills & Requirements
Must-have
Client satisfaction and success
Operational process improvement
Team coordination and performance monitoring
Cross-functional interface
KPI monitoring and analysis
Cost management and budgeting
Supplier and procurement management
Nice-to-have
Analytical and hands-on profile
Dynamic and growing environment
Technology, health, or startup experience
Key Requirements
5 years of experience in operations management, customer service, or B2B service implementation