Workforce Manager | Pampanga

TaskUs

Pampanga, Philippines
Not specified; not specified; comprehensive benefi...
Manage workforce management supervisors
Expertise in contact center management analytics
Project management skills for wfm
The role is responsible for managing, motivating, and coaching Workforce Management supervisors and their teams while acting as the primary point of escalation

Job Summary

  • The role is responsible for managing, motivating, and coaching Workforce Management supervisors and their teams while acting as the primary point of escalation.
  • Candidates must ensure programs are right staffed, efficiently scheduled, and that service levels are met while maintaining profitability through strong forecasting abilities.
  • TaskUs offers a People First culture with competitive salaries, comprehensive benefits, and opportunities for internal mobility and professional growth.

Matching Summary

The role is responsible for managing, motivating, and coaching Workforce Management supervisors and their teams while acting as the primary point of escalation.

Salary

Not specified; Not specified; Comprehensive benefits packages included

Skills & Requirements

Must-have

  • Manage Workforce Management supervisors
  • Expertise in contact center management analytics
  • Project management skills for WFM
  • Ability to read trends and project forecasts
  • Strong analytical and problem-solving skills

Nice-to-have

  • High degree of empathy for fellow workers
  • Exceptional people management skills
  • Ability to resolve differences with win-win solutions
  • Adapt processes to maintain company culture
  • Effective communication to all management levels

Key Requirements

  • Experience in contact center management
  • Proven project management capabilities
  • Strong analytical decision-making skills

Work Rights

Not specified

Tailored Resume

Cover Letter