Head Universal Banker - Merrifield Branch

Work From Home With CiCi

Falls Church, Virginia, United States
Base: $53,670.00 - $70,030.00; bonus/equity: discr...
Lead coach and support universal bankers
Execute financial transactions and sales
Champion risk and control compliance
The Head Universal Banker leads the branch team by modeling excellent service behaviors while executing all service transactions and sales activities

Job Summary

  • The Head Universal Banker leads the branch team by modeling excellent service behaviors while executing all service transactions and sales activities.
  • This role requires championing risk and control standards while proactively engaging clients to identify financial needs and convert service requests into sales.
  • Citi offers competitive benefits including medical, dental, vision coverage, 401(k), life insurance, and paid time off packages for eligible employees.

Matching Summary

The Head Universal Banker leads the branch team by modeling excellent service behaviors while executing all service transactions and sales activities.

Salary

Base: $53,670.00 - $70,030.00; Bonus/Equity: Discretionary and formulaic incentive awards available; Benefits: Medical, dental, vision, 401(k), life, accident, disability insurance, wellness programs, and paid time off

Skills & Requirements

Must-have

  • Lead coach and support Universal Bankers
  • Execute financial transactions and sales
  • Champion risk and control compliance
  • Engage clients in branch lobby
  • Manage cash supply and vault operations

Nice-to-have

  • Strong verbal and written communication skills
  • Proactive problem solving and empathy
  • Digital engagement and self-service education
  • Positive can-do attitude and teamwork
  • Experience with marketing tools and digital tech

Key Requirements

  • 2-4 years relevant experience
  • High School diploma or equivalent
  • Face-to-face customer service experience
  • Basic computer and digital tools skills

Work Rights

Not specified

Tailored Resume

Cover Letter