Executive - Emr Support

Bizmatics Inc.

Mumbai, India
Hybrid
Tier 1 and tier 2 technical support
Us physicians and clinical staff
International calling experience
Provide technical support to US-based doctors and clinical staff, addressing their concerns with professionalism and efficiency

Job Summary

  • Provide technical support to US-based doctors and clinical staff, addressing their concerns with professionalism and efficiency.
  • Troubleshoot and resolve errors and issues related to the EMR application, collaborating with internal teams for timely resolution.
  • The company offers benefits such as annual public holidays, 30 days total leave, a mediclaim policy, and a lifestyle rewards program.

Matching Summary

Provide technical support to US-based doctors and clinical staff, addressing their concerns with professionalism and efficiency.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 technical support
  • US physicians and clinical staff
  • international calling experience
  • EMR application troubleshooting
  • hybrid work mode
  • Night Shift

Nice-to-have

  • US healthcare industry knowledge
  • MIPS workflow knowledge
  • HTML/SQL/AWS knowledge
  • empathetic and patient-centered support
  • prioritize support tickets efficiently

Key Requirements

  • Any bachelor’s degree
  • Exceptional verbal and written communication skills
  • Excellent phone etiquette and active listening abilities
  • Good problem-solving abilities
  • At least 2 years of experience
  • minimum 2+ years of experience with any EHR/EMR platform

Work Rights

Not specified

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