CSG Forte is seeking a Senior Technical Support Analyst to provide Level 2 support for technical issues encountered by customers in a live production environment. The ideal candidate should possess extensive experience in the software industry, particularly in telecommunications, with knowledge of CSG products and relevant technical skills
Job Summary
This role provides Level 2 support to customers by resolving technical issues and error messages in a live production environment.
Candidates must possess deep knowledge of end-to-end billing, rating, provisioning flows, and network component integrations within the telecommunications sector.
The position requires working in different business times including 24/7 on-call shifts, weeknights, weekends, and public holidays.
Matching Summary
Match Score: 85
CSG Forte is seeking a Senior Technical Support Analyst to provide Level 2 support for technical issues encountered by customers in a live production environment. The ideal candidate should possess extensive experience in the software industry, particularly in telecommunications, with knowledge of CSG products and relevant technical skills.
Skills & Requirements
Must-have
8+ years software industry experience
Telecommunication Rating and Charging knowledge
CSG Encompass Singleview product expertise
Oracle databases PL/SQL proficiency
Linux Shell Perl Python scripting skills
SOAP REST Tuxedo XML integration experience
Nice-to-have
Kubernetes container orchestration experience
ELK Grafana monitoring tool familiarity
Automation Framework implementation skills
Customer facing on-site support capability
Key Requirements
Bachelor's degree in Computer Science or related field
Minimum 8 years of work experience in software industry
Subject matter expert in billing system operations