Product Manager - Customer Support Experience Voice
Bankwest
Not specified
Contact centre technologies including chat and voice
Leveraging ai and gen ai for automation
Strong stakeholder management skills
Bankwest is seeking a Product Manager for their Customer Support Experience Voice team, who will focus on enhancing customer interactions through innovative digital solutions. The ideal candidate should possess experience with contact center technologies and a strong understanding of customer support dynamics, as well as the ability to drive improvements in customer satisfaction
Job Summary
The Customer Support Experiences Crew is responsible for transforming customer interactions by introducing innovative digital solutions in customer engagement.
You will support squads to identify, develop and refine customer support experiences that deliver sustainable benefits and improve customer satisfaction.
Bankwest promotes a culture of inclusion and respect, celebrating diversity and encouraging applications even if candidates do not meet every single requirement.
Matching Summary
Match Score: 85
Bankwest is seeking a Product Manager for their Customer Support Experience Voice team, who will focus on enhancing customer interactions through innovative digital solutions. The ideal candidate should possess experience with contact center technologies and a strong understanding of customer support dynamics, as well as the ability to drive improvements in customer satisfaction.
Skills & Requirements
Must-have
contact centre technologies including chat and voice
leveraging AI and Gen AI for automation
strong stakeholder management skills
experience with Agile methodology
digital first and cost reduction focus
end-to-end product lifecycle management
Nice-to-have
strong analytical skills
excellent planning and organisational skills
excellent written and verbal communication
ability to manage conflict and differing viewpoints
conceptual thinking with delivery experience
Key Requirements
experience with contact centre technologies
experience leveraging AI and Gen AI
understanding of product implementation and compliance