Post Purchase Experience (ppx) Manager – 6 Month Cover

oberrheinischer-jobanzeiger.de

3d onsite
Ecommerce platform strategy management
Cross-functional collaboration
Vendor relationship management
This role offers strong job satisfaction by enabling you to deliver meaningful improvements to the experiences our customers have with Samsung

Job Summary

  • This role offers strong job satisfaction by enabling you to deliver meaningful improvements to the experiences our customers have with Samsung.
  • The position involves leading cross-functional collaboration and managing vendor relationships to support e-commerce customer care strategies across Europe.
  • Benefits include hybrid working, car allowance, pension contribution, volunteering days, holiday entitlement, and access to discounts on Samsung products.

Matching Summary

This role offers strong job satisfaction by enabling you to deliver meaningful improvements to the experiences our customers have with Samsung.

Skills & Requirements

Must-have

  • eCommerce platform strategy management
  • cross-functional collaboration
  • vendor relationship management
  • customer service metrics reporting
  • data protection compliance
  • project management skills
  • analysing large datasets

Nice-to-have

  • experience with Hybris and Salesforce
  • contact centre digital service exposure
  • knowledge of Amazon Connect services
  • inter-cultural working background
  • strong MS Office skills
  • self-motivation and can-do attitude

Key Requirements

  • managerial role in eCommerce platform projects
  • experience in contact centre environment
  • BA degree or equivalent practical experience
  • strong verbal and written communication skills
  • ability to manage multiple projects and deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter