Premium Support Engineering Manager (singapore)

Replit

Singapore
Competitive salary & equity; not specified; 401(k)...
**
5+ years in technical support
2+ years in leadership capacity
Player-coach management style
** Replit is seeking a Premium Support Engineering Manager in Singapore to lead a team that provides high-quality technical support to both Pro users and Enterprise customers. The role emphasizes a blend of hands-on technical engagement and leadership, requiring extensive experience in technical support and team management. **

Job Summary

  • This role serves as a founding leader responsible for establishing how Premium Support operates, scales, and partners cross-functionally within the region.
  • The position requires a player-coach approach where you will directly handle complex cases while mentoring the team and setting standards for technical excellence.
  • Replit offers competitive salary and equity, comprehensive health benefits, flexible time off, and an autonomous work environment with quarterly team gatherings.

Matching Summary

Match Score: 75

** Replit is seeking a Premium Support Engineering Manager in Singapore to lead a team that provides high-quality technical support to both Pro users and Enterprise customers. The role emphasizes a blend of hands-on technical engagement and leadership, requiring extensive experience in technical support and team management. **

Salary

Competitive Salary & Equity; Not specified; 401(k) match, Health/Dental/Vision, Paid Parental Leave, FTO

Skills & Requirements

Must-have

  • 5+ years in technical support
  • 2+ years in leadership capacity
  • Player-coach management style
  • Zendesk or Linear experience
  • SLA and escalation management

Nice-to-have

  • Experience with developer tools
  • AI product support background
  • Global distributed team experience
  • Internal tooling automation skills
  • Replit platform familiarity

Key Requirements

  • 5+ years technical support experience
  • 2+ years management experience
  • Strong software development foundation
  • Proven ability to hire and retain talent

Work Rights

Not specified

Tailored Resume

Cover Letter