Gestionnaire Principale, Qualité De La Clientèle | Customer Quality, Senior Manager (cqm)

Pratt & Whitney Canada

Longueuil, QC, Canada
Customer quality management
Root cause analysis
Continuous improvement projects
The Customer Quality Manager role offers the opportunity to be a credible quality ambassador to OEM customers and address systemic quality drivers while maintaining a positive customer experience

Job Summary

  • The Customer Quality Manager role offers the opportunity to be a credible quality ambassador to OEM customers and address systemic quality drivers while maintaining a positive customer experience.
  • The position involves acting as the OEM focal point, driving resolution of quality issues, participating in leadership teams, and implementing tools for visibility and trend analysis.
  • Pratt & Whitney Canada offers a comprehensive benefits package including pension and savings plans, group insurance, career advancement opportunities, health and wellness programs, and transportation accessibility.

Matching Summary

The Customer Quality Manager role offers the opportunity to be a credible quality ambassador to OEM customers and address systemic quality drivers while maintaining a positive customer experience.

Skills & Requirements

Must-have

  • Customer quality management
  • Root cause analysis
  • Continuous improvement projects
  • Data management skills
  • Technical knowledge of PWC products
  • Fluent French and strong English communication
  • On-site work in Longueuil

Nice-to-have

  • Leadership and strategic vision
  • Team player and influencer
  • Experience with PLM and programming
  • Ability to engage multiple stakeholders
  • Flexible working hours

Key Requirements

  • Engineering degree
  • 10 years of experience in aeronautical industry
  • Very good knowledge of English
  • Experience with PWC engines and related products

Work Rights

Not specified

Tailored Resume

Cover Letter