Guiding and assisting patients in booking appointments online
As a Specialist, Customer Experience at Zocdoc, you will play a pivotal role in ensuring that every interaction with our users reflects our commitment to exceptional customer service
Job Summary
As a Specialist, Customer Experience at Zocdoc, you will play a pivotal role in ensuring that every interaction with our users reflects our commitment to exceptional customer service.
Your responsibilities involve assisting patients via phone, email, and chat, embodying the values of Zocdoc in each interaction.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve.
Matching Summary
As a Specialist, Customer Experience at Zocdoc, you will play a pivotal role in ensuring that every interaction with our users reflects our commitment to exceptional customer service.
Skills & Requirements
Must-have
exceptional customer service
assist patients via phone, email, and chat
guiding and assisting patients in booking appointments online
empathy and efficiency in resolving problems
seamless and intuitive user experience
Nice-to-have
deeply thoughtful, driven, and collaborative teammates
patient-focused approach to problem-solving
upholding Zocdoc's mission and brand integrity
Spanish-speaking is a plus
Key Requirements
Proven track record of delivering outstanding customer service
Impeccable written and verbal communication skills
Proficiency in using and troubleshooting technology
In-depth knowledge of the healthcare industry (Preferred)
Proficiency in customer relationship management (CRM) tools (Preferred)
Ability to assist customers with technical issues (Preferred)
Familiarity with Zocdoc's platform and services (Preferred)