Sr. Customer Experience Specialist - Medtech

Johnson & Johnson MedTech

Santa Clara, California, United States
Base: $91,000.00 - $147,200.00; bonus/equity: not ...
5 days onsite
Event planning and execution
Customer service excellence
Microsoft office and sharepoint expertise
Johnson & Johnson MedTech is seeking a Sr. Customer Experience Specialist to enhance customer experiences at their Santa Clara Institute. The role focuses on managing high-impact events and ensuring service excellence in a fast-paced environment

Job Summary

  • You will serve as the face of the Johnson & Johnson Institute Santa Clara and lead over 300 high-impact events annually, ensuring exceptional guest experiences.
  • This role requires managing onsite support teams, orchestrating event logistics, and driving best-practice sharing across multiple Johnson & Johnson Institute sites.
  • Johnson & Johnson offers a collaborative, mission-driven culture with comprehensive benefits including retirement plans, paid time off, and parental leave.

Matching Summary

Match Score: 85

Johnson & Johnson MedTech is seeking a Sr. Customer Experience Specialist to enhance customer experiences at their Santa Clara Institute. The role focuses on managing high-impact events and ensuring service excellence in a fast-paced environment.

Salary

Base: $91,000.00 - $147,200.00; Bonus/Equity: Not specified; Benefits: Retirement plans, paid time off, parental leave

Skills & Requirements

Must-have

  • Event planning and execution
  • Customer service excellence
  • Microsoft Office and SharePoint expertise
  • Onsite operational coordination
  • Cross-functional team collaboration
  • Hospitality-driven mindset

Nice-to-have

  • Problem solving and troubleshooting
  • Strong communication skills
  • Attention to detail and organization
  • High-ownership and initiative
  • Customer journey innovation

Key Requirements

  • High School diploma required; Bachelor’s preferred
  • Minimum two years business experience
  • Experience in customer service or event management
  • Proficiency with MS Office Suite and SharePoint
  • Flexibility for early mornings, evenings, weekends
  • Ability to lead cross-functional relationships

Work Rights

Not specified

Tailored Resume

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