Customer Success Manager For Gsa

Smartly

New York, United States
Base: $95,000 - $135,000 py; bonus/equity: annual ...
On-site
Manage and grow book of business
Build trust-based relationships
Guide smartly adoption
As a Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week on, give consultative advice, scope and drive long-term success and drive customer satisfaction

Job Summary

  • As a Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week on, give consultative advice, scope and drive long-term success and drive customer satisfaction.
  • Manage and grow your book of business across key digital platforms like DV360, TikTok, YouTube and Meta.
  • We offer five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days, generous healthcare packages & mental health benefits, 401K plus matching & equity grants.

Matching Summary

As a Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week on, give consultative advice, scope and drive long-term success and drive customer satisfaction.

Salary

Base: $95,000 - $135,000 per year; Bonus/Equity: annual performance bonus, stock options, equity grants; Benefits: medical/dental/vision insurances, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance, disability benefits

Skills & Requirements

Must-have

  • Manage and grow book of business
  • Build trust-based relationships
  • Guide Smartly adoption
  • Drive strategic alignment
  • Drive operational success
  • Partner cross-functionally
  • Consultative partner with industry insights

Nice-to-have

  • Growth mindset and positive attitude
  • Proactive problem-solver
  • Learn super fast about growing book of business

Key Requirements

  • 3–5+ years digital marketing experience
  • Experience managing portfolio of accounts
  • Deep understanding of paid social, Google, and digital advertising ecosystem
  • Comfortable addressing technical challenges
  • Skilled in translating complex goals
  • Track record of improving operational processes
  • Strong communication skills
  • Able to work in a hybrid capacity
  • Able and willing to travel

Work Rights

Not specified

Tailored Resume

Cover Letter