Sales Retention Account Associate - Lewisville, Tx

WM Waste Management

Lewisville, TX, United States
Not specified; not specified; competitive total co...
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1 year b2b account management experience
Phone-based inside sales experience
Customer service with sales component
** WM Waste Management is seeking a Sales Retention Account Associate in Lewisville, TX, to enhance customer retention through effective negotiation and customer service skills. The role requires a hybrid work arrangement with a focus on inbound and outbound communication to manage customer accounts effectively. **

Job Summary

  • This role serves as a key point of contact for WM's Small/Medium business customers, focusing on retaining and growing the book of business.
  • The position involves splitting time between inbound and outbound calls to resolve issues, secure updated service level agreements, and prevent customer cancellations.
  • Employees receive a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, and a Company match on 401K.

Matching Summary

Match Score: 75

** WM Waste Management is seeking a Sales Retention Account Associate in Lewisville, TX, to enhance customer retention through effective negotiation and customer service skills. The role requires a hybrid work arrangement with a focus on inbound and outbound communication to manage customer accounts effectively. **

Salary

Not specified; Not specified; Competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, Stock Purchase Plan, 401K match, Paid Vacation, Holidays, and Personal Days

Skills & Requirements

Must-have

  • 1 year B2B account management experience
  • Phone-based inside sales experience
  • Customer service with sales component
  • High School Diploma or GED
  • Hybrid work schedule availability

Nice-to-have

  • Strong organizational and multitasking skills
  • Passion for helping customers
  • Effective negotiation techniques
  • Experience with Salesforce CRM
  • Team-oriented mindset

Key Requirements

  • High School Diploma or GED
  • 1 year B2B account management experience
  • 1 year inside sales experience
  • Local to Lewisville, TX area

Work Rights

REAL ID or TSA-approved alternative required for air travel or federal property access

Tailored Resume

Cover Letter