Sr. Associate Technical Support Engineer

Workday

Not specified; not specified; not specified
**
Bachelor's degree in computer science or related field
2+ years technical support experience
1+ years xml json csv validation
** Workday is seeking a Sr. Associate Technical Support Engineer to join its Paradox Customer Support team, which focuses on delivering timely and innovative solutions for customer needs. The ideal candidate should have a background in technical support, experience with API integrations, and strong problem-solving skills while embodying Workday's values of integrity and collaboration. **

Job Summary

  • The role involves investigating, diagnosing, and delivering time-sensitive business-critical solutions for a global customer base.
  • Team members are expected to troubleshoot complex account configurations, write SQL queries, and configure security protocols like SSO and SSH.
  • Workday offers flexible work schedules, career path empowerment, and a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

Match Score: 75

** Workday is seeking a Sr. Associate Technical Support Engineer to join its Paradox Customer Support team, which focuses on delivering timely and innovative solutions for customer needs. The ideal candidate should have a background in technical support, experience with API integrations, and strong problem-solving skills while embodying Workday's values of integrity and collaboration. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Bachelor's degree in Computer Science or related field
  • 2+ years technical support experience
  • 1+ years XML JSON CSV validation
  • Complex SQL query writing
  • RESTful API construction with Postman
  • SSO sFTP SSH security configuration

Nice-to-have

  • Experience with JPath and JMESPath
  • Familiarity with LLM observability platforms
  • Knowledge of AWS Athena and S3 services
  • Strong asynchronous communication skills
  • Experience with Datadog and Twilio tools

Key Requirements

  • Bachelor's degree in Computer Science, IT, or equivalent
  • Minimum 2 years in technical support role
  • Minimum 1 year validating XML, JSON, CSV formats
  • Proficiency with JIRA, Microsoft Office, Visual Studio Code

Work Rights

Not specified

Tailored Resume

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