Customer Contact Center Representative - Remote Pt/mt

IQVIA UK

Base: $21-$23ph based on experience; bonus/equity:...
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Inbound contact center experience
Telephony platform proficiency
Pharmaceutical compliance knowledge
** IQVIA is seeking a Customer Contact Center Representative for a remote position, focused on providing patient support and customer service in the biopharmaceutical sector. The role requires a minimum of one year of contact center experience, strong communication skills, and the ability to handle inquiries with empathy and professionalism. **

Job Summary

  • The role involves providing patient support program services including copay card activation and access support to both healthcare providers and patients.
  • Employees must report adverse events through approved processes while maintaining strict FDA regulated compliance standards.
  • The position offers a competitive hourly rate of $21-$23 plus 4 weeks of paid time off and comprehensive medical benefits.

Matching Summary

Match Score: 75

** IQVIA is seeking a Customer Contact Center Representative for a remote position, focused on providing patient support and customer service in the biopharmaceutical sector. The role requires a minimum of one year of contact center experience, strong communication skills, and the ability to handle inquiries with empathy and professionalism. **

Salary

Base: $21-$23/hour based on experience; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), 4 weeks PTO

Skills & Requirements

Must-have

  • Inbound contact center experience
  • Telephony platform proficiency
  • Pharmaceutical compliance knowledge
  • Adverse event reporting skills
  • High school diploma required

Nice-to-have

  • Customer service in healthcare environment
  • Emotional intelligence and empathy
  • Conflict resolution skills
  • MS Office suite competence
  • Collaborative team mindset

Key Requirements

  • High School diploma required
  • Minimum one year inbound contact center experience
  • Experience with telephony platforms
  • Knowledge of pharmaceutical access programs preferred

Work Rights

Not specified

Tailored Resume

Cover Letter