Customer Service Supervisor

Fellers

Southlake, TX, United States
On-site
5+ years customer service experience
2+ years call center supervisor experience
Work from home with high speed internet
Fellers is seeking an experienced Customer Service Supervisor to lead their customer service team in Southlake, TX. The ideal candidate will possess strong leadership skills, a focus on customer satisfaction, and experience in managing a call center environment

Job Summary

  • The role involves leading a customer service team to ensure overall success and satisfaction while driving customer adoption and retention.
  • Candidates must support workforce management scheduling to meet service level targets and provide ongoing coaching and performance evaluations.
  • The position requires a quiet professional home office environment with wired high-speed internet access of at least 50 mbps.

Matching Summary

Match Score: 85

Fellers is seeking an experienced Customer Service Supervisor to lead their customer service team in Southlake, TX. The ideal candidate will possess strong leadership skills, a focus on customer satisfaction, and experience in managing a call center environment.

Skills & Requirements

Must-have

  • 5+ years customer service experience
  • 2+ years call center supervisor experience
  • Work from home with high speed internet
  • Team building and mentorship skills
  • Microsoft Office Suite proficiency

Nice-to-have

  • Contact center background preferred
  • Process improvement initiative experience
  • Cross-functional collaboration skills
  • Strong organizational abilities
  • Project management expertise

Key Requirements

  • 5+ years in customer service
  • 2+ years of call center supervisor experience
  • Proven team building experience
  • Proficient with Microsoft Office Suite

Work Rights

Not specified

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