Mellina Animal Hospital is seeking a Client Service Representative Supervisor in Acton, MA, who will be responsible for leading a team to ensure exceptional customer service and efficient clinic operations. The ideal candidate should have relevant experience in veterinary settings, strong leadership skills, and a commitment to fostering a supportive team environment
Job Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
We are committed to your growth, development, well-being, and success, empowering team members with the resources, support, and opportunities needed to thrive in their careers.
Matching Summary
Match Score: 85
Mellina Animal Hospital is seeking a Client Service Representative Supervisor in Acton, MA, who will be responsible for leading a team to ensure exceptional customer service and efficient clinic operations. The ideal candidate should have relevant experience in veterinary settings, strong leadership skills, and a commitment to fostering a supportive team environment.
Salary
Base: $19-$22/hour; Bonus/Equity: performance-based bonuses; Benefits: 401(k) with company match, CE allowance, Employee pet discounts
Skills & Requirements
Must-have
Client interaction management
Staff scheduling and supervision
Training material updates
Performance issue resolution
End-of-day procedure auditing
Veterinary practice operations
Nice-to-have
Compassionate and energetic demeanor
Fostering professional growth
Supportive workplace culture
Technological update recommendations
Key Requirements
Minimum of three years of relevant experience in veterinary settings