Customer Care Manager Ii

PulteGroup

Medina, OH, United States
Onsite
Manage homeowner service requests
Triage warranty concerns
Manage repair to completion
PulteGroup is a Fortune 500 company recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work, driven by the purpose of Building Incredible Places for People to Live Their Dreams

Job Summary

  • PulteGroup is a Fortune 500 company recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work, driven by the purpose of Building Incredible Places for People to Live Their Dreams.
  • The Customer Care Manager II is responsible for managing homeowner service requests in the field, triaging warranty concerns, and managing repairs to completion, including performing minor service tasks and confirming build quality before delivery.
  • This role requires onsite attendance 5 days per week in assigned communities, involves managing risk and litigation claims, supporting CCM training, and driving customer loyalty through feedback management.

Matching Summary

PulteGroup is a Fortune 500 company recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work, driven by the purpose of Building Incredible Places for People to Live Their Dreams.

Skills & Requirements

Must-have

  • Manage homeowner service requests
  • Triage warranty concerns
  • Manage repair to completion
  • Conduct in-person homeowner assessments
  • Build quality confirmation before delivery
  • Customer satisfaction metrics

Nice-to-have

  • Inspired employees and meaningful careers
  • Culture where every team member is empowered
  • Champion inclusion and celebrate diversity
  • Drive repeat and referral business

Key Requirements

  • Minimum High School Diploma or equivalent
  • 1-2 years customer service or warranty experience
  • Valid driver's license

Work Rights

Not specified

Tailored Resume

Cover Letter