Head Of Customer Success

Adobe Media and Data Science Research (MDSR) Laboratory

Multiple Locations
Base: $201,100 -- $380,225 annually (us); base: $2...
Customer success management
Enterprise customer success
Strategic business planning
Lead the Americas C&P Enterprise Customer Success & Strategy Org covering both Enterprise and Public Sector segments

Job Summary

  • Lead the Americas C&P Enterprise Customer Success & Strategy Org covering both Enterprise and Public Sector segments.
  • Develop and roll out customer success strategies aligned with Adobe's overall objectives across customer adoption, partnership, and value realization of Adobe’s solutions.
  • Collaborate closely with sales, product, marketing, and support teams to deliver a seamless customer experience and drive business growth.

Matching Summary

Lead the Americas C&P Enterprise Customer Success & Strategy Org covering both Enterprise and Public Sector segments.

Salary

Base: $201,100 -- $380,225 annually (US); Base: $244,600 - $380,225 (California); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer Success Management
  • Enterprise Customer Success
  • Strategic Business Planning
  • Executive Presentations
  • Cross-functional Collaboration
  • Value Realization

Nice-to-have

  • Dynamic and fluid environment
  • Innovation and collaboration culture
  • Human ingenuity driven
  • AI empowered innovation

Key Requirements

  • Proven track record leading customer-facing teams
  • Scale and manage organization supporting $1B+ revenue
  • Experience leading leaders and managers of managers
  • Design and execute strategic and tactical initiatives
  • Work collaboratively across a matrix organization

Work Rights

Not specified

Tailored Resume

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