Product Lead, Support Experience

Stripe

Seattle, Washington, United States
On-site
3+ years managing product managers
8+ years as a product manager
Experience leading cross-team initiatives
The role involves devising strategy and driving execution for critical initiatives to create a world-class support experience

Job Summary

  • The role involves devising strategy and driving execution for critical initiatives to create a world-class support experience.
  • You will lead a global team of Product Managers while partnering with Stripe's AI teams to unlock new opportunities.
  • The position requires owning the product roadmap for the future of conversational AI and human support at scale.

Matching Summary

The role involves devising strategy and driving execution for critical initiatives to create a world-class support experience.

Skills & Requirements

Must-have

  • 3+ years managing product managers
  • 8+ years as a product manager
  • Experience leading cross-team initiatives
  • Technical expertise or computer science background
  • Multi-year vision and strategy development

Nice-to-have

  • Relentlessly user-focused mindset
  • Comfortable in ambiguity
  • Strong written and verbal communication skills
  • Global team management experience
  • Deep user empathy

Key Requirements

  • 3+ years managing PMs
  • 8+ years as PM
  • Computer science background or technical product leadership
  • Experience hiring and building high-performing teams

Work Rights

Not specified

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