Major Incident Analyst Ii

Mass General Brigham Incorporated

Boston, MA, United States
Base: $75,275.20 - $109,553.60 annual; bonus/equit...
Hybrid
5 years prior experience in business or technical role
Experience with itsm incident management processes
Ability to organize discussions during high impact incidents
This role is central to restoring essential systems across a 24x7 healthcare environment to ensure patient safety and quality of care

Job Summary

  • This role is central to restoring essential systems across a 24x7 healthcare environment to ensure patient safety and quality of care.
  • The successful candidate will lead rapid response efforts, coordinate cross-functional teams, and maintain clear communication during critical incidents.
  • Employees will work in a hybrid model requiring weekly or monthly onsite presence at MGB local sites while maintaining flexible remote work capabilities.

Matching Summary

This role is central to restoring essential systems across a 24x7 healthcare environment to ensure patient safety and quality of care.

Salary

Base: $75,275.20 - $109,553.60 Annual; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses

Skills & Requirements

Must-have

  • 5 years prior experience in business or technical role
  • Experience with ITSM Incident Management processes
  • Ability to organize discussions during high impact incidents
  • Strong communication skills for cross functional teams
  • Willingness to participate in 24x7 on-call rotation

Nice-to-have

  • Calm decisive mindset in high pressure situations
  • Passion for continuous improvement and teamwork
  • Experience in large enterprise Operations Command Center
  • ITIL Certification preferred
  • Ability to challenge information if response does not fit

Key Requirements

  • BS/BA degree or equivalent combination of education/experience
  • Minimum 5 years prior experience in analyst or development role
  • Experience as Major Incident manager preferred
  • ITIL Certification(s) a plus

Work Rights

Not specified

Tailored Resume

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