Lead Technical Business Support Services

Unisys UK

Not specified
Technical process and operational expertise
Incident report analysis and root cause discovery
Complex issue resolution and deployment
Unisys UK is seeking a Lead Technical Business Support Services professional who will provide expertise in technical processes and operational support within the Business Support group. The ideal candidate will possess strong analytical skills and experience in managing complex technical issues, with a focus on improving efficiency and user experience

Job Summary

  • The role provides technical, process, and operational expertise for the Business Support group while working with IT engineers on new releases.
  • Responsibilities include running incident reports to analyze user issues, discovering root causes, and proactively examining potential problems before tickets are logged.
  • The position requires providing end-to-end support for complex hardware, software, and application issues while potentially coordinating multiple team members.

Matching Summary

Match Score: 75

Unisys UK is seeking a Lead Technical Business Support Services professional who will provide expertise in technical processes and operational support within the Business Support group. The ideal candidate will possess strong analytical skills and experience in managing complex technical issues, with a focus on improving efficiency and user experience.

Skills & Requirements

Must-have

  • technical process and operational expertise
  • incident report analysis and root cause discovery
  • complex issue resolution and deployment

Nice-to-have

  • proactive examination of potential issues
  • system design from user ease-of-use standpoint
  • trend analysis for future needs forecasting

Key Requirements

  • High School Diploma or GED required
  • 4-6 years experience in area of responsibility
  • Technical certification or Associate Degree may be required

Work Rights

Not specified

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