The Support and Operations Manager is responsible for leading the end-to-end support operations for the Wrike platform across all solutions
Job Summary
The Support and Operations Manager is responsible for leading the end-to-end support operations for the Wrike platform across all solutions.
This role ensures that global users receive timely, accurate, and high-quality support while maintaining platform stability and driving continuous improvement.
WPP offers a culture of creativity, belonging, and continuous learning with opportunities to create, influence, and complete projects at an unparalleled scale.
Matching Summary
The Support and Operations Manager is responsible for leading the end-to-end support operations for the Wrike platform across all solutions.
Skills & Requirements
Must-have
5+ years global support operations experience
SaaS project or work management platform support
Manage SLAs and incident management processes
Strong troubleshooting and analytical problem-solving skills
Experience with workflow automation and integrations
Nice-to-have
ITIL certification or ITIL-based service environment experience
Ability to work independently with minimal supervision
Experience using analytics to identify support trends
Previous experience in large complex global organizations
Strong attention to detail for accuracy and consistency