Customer Care Lead

ZEISS Group

Bengaluru, Karnataka, India
Manage team of 20 or more people
Proficiency in erp and ms office systems
Fluency in english hindi and marathi languages
The role requires managing a large team of 20 or more while ensuring high-quality customer service and operational excellence

Job Summary

  • The role requires managing a large team of 20 or more while ensuring high-quality customer service and operational excellence.
  • Candidates must possess proficiency in ERP systems and MS Office to document complaints, manage escalations, and prepare regular reports.
  • Effective communication in English, Hindi, and Marathi is mandatory for coordinating with customers and internal stakeholders across India.

Matching Summary

The role requires managing a large team of 20 or more while ensuring high-quality customer service and operational excellence.

Skills & Requirements

Must-have

  • Manage team of 20 or more people
  • Proficiency in ERP and MS Office systems
  • Fluency in English Hindi and Marathi languages

Nice-to-have

  • Strong problem-solving and troubleshooting abilities
  • Proactive customer-first attitude under pressure
  • Collaborative mindset with cross-functional teams

Key Requirements

  • 8-10 years of experience in customer care and operations
  • Direct responsibility for people management and logistics
  • Experience handling customer complaints and escalations within TATs

Work Rights

Not specified

Tailored Resume

Cover Letter