Assistant Manager/ Manager, Case Management, High Net Worth Operations

Manulife

Hong Kong, Hong Kong
Hybrid
High net worth client service
End-to-end case management
Client information validation
Manulife is seeking an Assistant Manager/Manager for Case Management within its High Net Worth Operations team in Hong Kong. The ideal candidate will have at least five years of experience in life insurance, particularly in the high net worth segment, and will be responsible for managing complex client cases while ensuring high-quality service delivery

Job Summary

  • The Assistant Manager/ Manager plays a pivotal role in delivering a seamless, high-touch experience to HNW clients.
  • Serve as the primary point of contact for business partners and distribution channels, ensuring timely, accurate, and high‑quality service delivery.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

Match Score: 85

Manulife is seeking an Assistant Manager/Manager for Case Management within its High Net Worth Operations team in Hong Kong. The ideal candidate will have at least five years of experience in life insurance, particularly in the high net worth segment, and will be responsible for managing complex client cases while ensuring high-quality service delivery.

Skills & Requirements

Must-have

  • High Net Worth client service
  • End-to-end case management
  • Client information validation
  • Trust-related matters liaison
  • Process improvement participation

Nice-to-have

  • Client-first mindset
  • Proactive communication
  • Best practice sharing
  • Flexible work environment

Key Requirements

  • University graduate
  • Minimum 5 years of experience in life insurance
  • Experience in HNW segment
  • Experience in premium financing, trust/ PIC related business
  • Good command of spoken and written English and Chinese

Work Rights

Not specified

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