Competitive pyy; equity via employee share option ...
On-site
Saas product support experience
Help desk system proficiency
Global distributed team collaboration
Culture Amp is the world's leading employee experience platform revolutionizing how millions of employees create a better world of work
Job Summary
Culture Amp is the world's leading employee experience platform revolutionizing how millions of employees create a better world of work.
The Product Support Specialist serves as the first point of contact for customers globally via email, chat, and video conference to guide them on platform usage.
Employees receive competitive pay, equity through an Employee Share Option Program, and flexible work arrangements including office days in Melbourne.
Matching Summary
Culture Amp is the world's leading employee experience platform revolutionizing how millions of employees create a better world of work.
Salary
Competitive pay; Equity via Employee Share Option Program; Benefits include learning programs, refresh days, and wellness allowance
Skills & Requirements
Must-have
SaaS product support experience
Help desk system proficiency
Global distributed team collaboration
Nice-to-have
Technical understanding of Email and SSO
AI tool usage in daily workflow
Empathy and relationship building skills
Key Requirements
Prior experience in customer-facing SaaS roles
Familiarity with help desk systems like Intercom or Zendesk
Ability to handle high-velocity service environments