Business Analyst

Johnson Controls OpenBlue

Salesforce sales & service cloud support
Pardot marketing automation support
Troubleshooting errors and issues
Supports internal users of the GPCRM Salesforce Org by providing clear answers and troubleshooting solutions

Job Summary

  • Supports internal users of the GPCRM Salesforce Org by providing clear answers and troubleshooting solutions.
  • Collaborates with stakeholders and Salesforce experts to analyze requests and escalate incidents when required.
  • Participates in User Acceptance Testing, creates user instructions, and contributes to online user training.

Matching Summary

Supports internal users of the GPCRM Salesforce Org by providing clear answers and troubleshooting solutions.

Skills & Requirements

Must-have

  • Salesforce Sales & Service Cloud support
  • Pardot marketing automation support
  • Troubleshooting errors and issues
  • Logging customer contacts in ticketing system
  • Timely response within SLAs

Nice-to-have

  • High energy and self-starter
  • Keen attention to detail
  • Collaboration across multiple functions

Key Requirements

  • Bachelor's degree
  • Salesforce experience
  • Business Support experience
  • Fluent in English

Work Rights

Not specified

Tailored Resume

Cover Letter