Content Operations Specialist

Scribd, Inc.

San Francisco, United States
California: $47,500 - $74,000; us (outside ca): $3...
Copyright law understanding (dmca, eu copyright directive)
Privacy law understanding (cpra, gdpr)
Customer support ticketing systems proficiency
Directly support Scribd, Inc.'s Content Trust goals by answering questions from frontline agents as well as escalated customer contacts related to content-trust

Job Summary

  • Directly support Scribd, Inc.'s Content Trust goals by answering questions from frontline agents as well as escalated customer contacts related to content-trust.
  • Support the teams customer-experience goals by monitoring incoming CAP tickets and promptly raising trends and issues.
  • Scribd Flex empowers employees to choose the workstyle and location that support their best performance, while committing to intentional in-person moments that strengthen collaboration and culture.

Matching Summary

Directly support Scribd, Inc.'s Content Trust goals by answering questions from frontline agents as well as escalated customer contacts related to content-trust.

Salary

California: $47,500 - $74,000; US (outside CA): $39,000 - $70,500; Canada: $49,500 CAD - $63,500 CAD; Equity and Benefits: Competitive

Skills & Requirements

Must-have

  • Copyright law understanding (DMCA, EU Copyright Directive)
  • Privacy law understanding (CPRA, GDPR)
  • Customer support ticketing systems proficiency
  • Content moderation and calibration tasks
  • Clear analysis and explanation of issues

Nice-to-have

  • Entrepreneurial and proactive problem-solving
  • Leveraging AI for customer support
  • Collaborating with BPOs

Key Requirements

  • Minimum 2 years of experience in legal or content-trust support
  • Bachelor's degree (BA/BS) required
  • Strong verbal and written communication skills
  • Ability to work independently and manage multiple tasks

Work Rights

Not specified

Tailored Resume

Cover Letter