Director Of Cx Knowledge Management And Learning Strategy
FCP Euro
Mesa, AZ, USA
$140,000 - $170,000 base; $158,000 to $191,000 tot...
On-site
Architect and govern knowledge management system
Design and implement training programs
Manage learning management system (lms)
This leadership role will define and drive the 3–5 year vision for FCP Euro’s intellectual capital by designing and scaling the systems used to capture, organize, and distribute technical and service knowledge
Job Summary
This leadership role will define and drive the 3–5 year vision for FCP Euro’s intellectual capital by designing and scaling the systems used to capture, organize, and distribute technical and service knowledge.
This position centers on building a scalable Learning Management System (LMS) and a robust Knowledge Management (KM) ecosystem.
While providing strategic oversight for Quality Assurance, your primary focus will be enabling every agent, from generalists to automotive technical experts, with the right information at the right time.
Matching Summary
This leadership role will define and drive the 3–5 year vision for FCP Euro’s intellectual capital by designing and scaling the systems used to capture, organize, and distribute technical and service knowledge.
Salary
$140,000 - $170,000 base; $158,000 to $191,000 total compensation
Skills & Requirements
Must-have
Architect and govern Knowledge Management system
Design and implement training programs
Manage Learning Management System (LMS)
Transform Quality Assurance to performance intelligence
Partner with Subject Matter Experts (SMEs)
Nice-to-have
Strong interest in European automotive industry
Hands-on experience with European car maintenance
Key Requirements
10-12+ years of experience in L&D, KM, or Enablement
5+ years of people management experience
Expert-level experience building LMS/KMS platforms