Service Desk Analyst

Apexgroup Inc

Pune, India
Windows desktop support
Microsoft office support
Active directory user management
Apex Group is a global fund administration and middle office solutions provider with over 13,000 employees worldwide

Job Summary

  • Apex Group is a global fund administration and middle office solutions provider with over 13,000 employees worldwide.
  • The company aims to supercharge unique skills and experience, offering support for employees to be at the top of their game.
  • Apex Group encourages employees to take the lead, be a positive disrupter, and turn big ideas into industry-changing realities.

Matching Summary

Apex Group is a global fund administration and middle office solutions provider with over 13,000 employees worldwide.

Skills & Requirements

Must-have

  • Windows Desktop support
  • Microsoft Office support
  • Active Directory User Management
  • ITIL Service Management principles
  • Ticket Tool experience

Nice-to-have

  • customer focus and listening skills
  • positive disrupter and big ideas
  • virtual desktop environment experience
  • physical networking support

Key Requirements

  • 2-3 years computer related support experience
  • Third level qualification in computer related discipline
  • Industry certification in PC, Network, and Server support
  • Good written and communication skills in English
  • Experience with documentation and improving SOPs
  • Good customer focus and time-keeping
  • Good interpersonal and problem-solving skills
  • Maintain knowledge of operating systems and application software
  • Experience with Windows 7/8/10 configuration
  • Experience with Microsoft Office 2013/2016/Office 365
  • Experience with Active Directory
  • Customer support experience in Global Service Desk on call
  • Experience with Fresh Service or Service Now (SNOW)

Work Rights

Not specified

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