Talent Connect - Taguig 2026

Concentrix

Taguig, Philippines
Customer service support
Inbound calls outbound calls
Internet customer interaction
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Skills & Requirements

Must-have

  • customer service support
  • inbound calls outbound calls
  • internet customer interaction
  • resolve routine problems
  • maintain basic knowledge
  • track document retrieve information

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • pleasant professional tone
  • tolerance for repetitive work
  • work as team member independently

Key Requirements

  • high school diploma
  • three to six months experience
  • strong computer navigation skills
  • ability to effectively communicate
  • dependable with strong attention to detail
  • skilled in multi-tasking
  • ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter