Customer Planning And Reporting Specialist (german Speaker - 24 Months Contractor)

Roche

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Customer planning and reporting
Service dashboard kpi monitoring
Crm and billing system reconciliation
** Roche is seeking a Customer Planning and Reporting Specialist who is fluent in German and Romanian for a 24-month contracting position. The role involves supporting the Roche Diagnostics service team through case management, reporting, and procurement activities, while fostering a culture of openness and personal expression. **

Job Summary

  • The Customer Planning and Reporting Specialist supports the Roche Diagnostics service field team with various activities including creating and monitoring of cases and reports, producing the Service dashboard containing main department KPI’s, and ensuring interface between call center, customers and Service field team.
  • You prepare Service offers and maintenance plans, perform reconciliation between CRM and billing systems, and support Customer Experience initiatives on deployment and monitoring the customer surveys.
  • At Roche you can show up as yourself, embraced for the unique qualities you bring.

Matching Summary

Match Score: 75

** Roche is seeking a Customer Planning and Reporting Specialist who is fluent in German and Romanian for a 24-month contracting position. The role involves supporting the Roche Diagnostics service team through case management, reporting, and procurement activities, while fostering a culture of openness and personal expression. **

Skills & Requirements

Must-have

  • Customer Planning and Reporting
  • Service dashboard KPI monitoring
  • CRM and billing system reconciliation
  • Customer surveys deployment
  • German language proficiency
  • Shift work organization

Nice-to-have

  • Personal expression and open dialogue
  • Genuine connections and acceptance
  • Advanced interpersonal skills
  • Self-starter with positive attitude
  • Cope with change and prioritize tasks

Key Requirements

  • Work experience in Customer Support role
  • Advanced analytical skill
  • Master Romanian and German languages
  • Previous experience with Salesforce and SAP preferred

Work Rights

Not specified

Tailored Resume

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