Field Services Technician 2

Ironbowtechnologies

Charlottesville, United States
Base: $20-27ph; bonus/equity: not specified; benef...
On-site
Hardware diagnostics and replacement
Windows 10/11 and mac os support
Frequent travel between customer sites
Iron Bow Technologies is seeking a Field Services Technician 2 to provide IT support for the Virginia Information Technology Agency (VITA). The role involves troubleshooting and maintaining hardware and software, while also instructing customers on equipment use, and requires frequent travel to various client sites

Job Summary

  • The role involves providing comprehensive IT support for the Virginia Information Technology Agency contract across multiple customer sites in Virginia.
  • Responsibilities include installing, maintaining, and repairing equipment, performing preventative maintenance, and resolving break/fix issues for both hardware and software.
  • Candidates must be able to work independently or within a team while traveling approximately 50% of the time to various locations.

Matching Summary

Match Score: 85

Iron Bow Technologies is seeking a Field Services Technician 2 to provide IT support for the Virginia Information Technology Agency (VITA). The role involves troubleshooting and maintaining hardware and software, while also instructing customers on equipment use, and requires frequent travel to various client sites.

Salary

Base: $20-27/hr; Bonus/Equity: Not specified; Benefits: Overview available on careers page

Skills & Requirements

Must-have

  • Hardware diagnostics and replacement
  • Windows 10/11 and MAC OS support
  • Frequent travel between customer sites
  • Valid Driver's License required
  • Ability to lift 30 pounds

Nice-to-have

  • A+ certification preferred
  • Experience with OEM warranty repair
  • Collaboration with vendors
  • Remote administration tools usage

Key Requirements

  • High School diploma plus advanced training
  • 2 plus years of experience
  • Must pass VITA background check
  • Obtain Department of Corrections clearance
  • Obtain Virginia State Police clearance

Work Rights

Must pass VITA background check and obtain specific state clearances

Tailored Resume

Cover Letter