Principal Product Manager, Omnichannel Experience Platform

The Comcast Nbcuniversal Foundation Inc

Not specified; not specified; comprehensive benefi...
Fully remote
10+ years product management experience
5+ years owning shared enterprise platforms
Omnichannel platform strategy ownership
This role involves owning the strategy and roadmap for omnichannel platform capabilities that connect customer experiences across multiple channels including digital self-service, call centers, and retail

Job Summary

  • This role involves owning the strategy and roadmap for omnichannel platform capabilities that connect customer experiences across multiple channels including digital self-service, call centers, and retail.
  • The successful candidate must demonstrate clear product judgment by making explicit tradeoff decisions on build, buy, defer, consolidate, deprecate, and optimize options.
  • Comcast offers a culture that recognizes, rewards, and invests in employee ideas while ensuring individuals can bring their authentic selves to the workplace.

Matching Summary

This role involves owning the strategy and roadmap for omnichannel platform capabilities that connect customer experiences across multiple channels including digital self-service, call centers, and retail.

Salary

Not specified; Not specified; Comprehensive benefits package available

Skills & Requirements

Must-have

  • 10+ years product management experience
  • 5+ years owning shared enterprise platforms
  • Omnichannel platform strategy ownership
  • Stakeholder tradeoff decision making
  • Engineering and architecture partnership

Nice-to-have

  • Experience with Salesforce or Genesys platforms
  • Practical fluency with AI-enabled capabilities
  • Background in telecom or streaming services
  • Knowledge of customer identity and state management

Key Requirements

  • 10+ years of product management experience
  • 5+ years owning shared enterprise platforms
  • Legal authorization to work in the United States
  • No visa sponsorship eligibility

Work Rights

Must be legally authorized to work in the US without sponsorship

Tailored Resume

Cover Letter