Customer Service Representative (travel Enthusiast) - On-site

Concentrix

Farmington Hills, MI, United States
Base: $16.50 - $18.00 ph.; bonus/equity: performan...
Inbound/outbound calls and internet
Customer support and problem resolution
Process travel transactions
As a Customer Service Representative, you will receive incoming calls, chats, and emails from customers interested in purchasing/researching travel by following standard scripts and procedures

Job Summary

  • As a Customer Service Representative, you will receive incoming calls, chats, and emails from customers interested in purchasing/researching travel by following standard scripts and procedures.
  • The base salary range for this position is $16.50 - $18.00 /hr., (pay rate will not be below the applicable minimum wage).
  • Concentrix is an equal opportunity and affirmative action (EEO-AA) employer.

Matching Summary

As a Customer Service Representative, you will receive incoming calls, chats, and emails from customers interested in purchasing/researching travel by following standard scripts and procedures.

Salary

Base: $16.50 - $18.00 /hr.; Bonus/Equity: Performance-based incentives; Benefits: Medical, dental, and vision insurance, EAP, 401(k), PTO, holidays, paid training

Skills & Requirements

Must-have

  • Inbound/outbound calls and internet
  • Customer support and problem resolution
  • Process travel transactions
  • Read legal scripts verbatim
  • Basic internet and web-based application skills
  • Typing 35 wpm

Nice-to-have

  • Travel enthusiast
  • People-first inclusive culture
  • Eagerness to learn new technologies
  • Global distribution experience
  • Sales/service experience

Key Requirements

  • High school degree or equivalent
  • At least 1 year of travel experience
  • Travel Agent Certification
  • Global Distribution Experience for Service Agents
  • Proficiency in fast-paced multi-tasking

Work Rights

Must reside in the United States

Tailored Resume

Cover Letter