Analista Help Desk

ticketmaster.jobs

Onsite
Troubleshooting hardware and software
Support windows, mac, android, ios
Active directory and vpns
The Corporate IT team ensures operational continuity of platforms, applications, and technological infrastructure for employees, acting as the first point of contact for incident resolution

Job Summary

  • The Corporate IT team ensures operational continuity of platforms, applications, and technological infrastructure for employees, acting as the first point of contact for incident resolution.
  • As a Help Desk Analyst, you will provide specialized technical support, track incidents, manage key technological services, and ensure the optimal functioning of Ticketmaster and OCESA's information and security systems.
  • Ticketmaster, part of Live Nation Entertainment, aims to connect people with live events and fosters an inspiring, diverse culture driven by accessible leaders and attentive managers.

Matching Summary

The Corporate IT team ensures operational continuity of platforms, applications, and technological infrastructure for employees, acting as the first point of contact for incident resolution.

Skills & Requirements

Must-have

  • Troubleshooting hardware and software
  • Support Windows, Mac, Android, iOS
  • Active Directory and VPNs
  • Ticket tracking tools
  • Preventive and corrective maintenance

Nice-to-have

  • Customer-oriented experience
  • Integrity and adherence to standards
  • Logical and analytical problem-solving
  • Adaptability to change
  • Continuous learning motivation

Key Requirements

  • 3+ years of experience
  • Degree in Systems or related field
  • Intermediate English proficiency preferred

Work Rights

Not specified

Tailored Resume

Cover Letter