Deskside Services Administrator

Epiq

Sydney, Australia
Fully remote
First and second-level it support
Hardware, software, network troubleshooting
Servicenow and/or jira
The Deskside Services Administrator provides first- and second-level IT support to internal customers across the Australia and New Zealand region

Job Summary

  • The Deskside Services Administrator provides first- and second-level IT support to internal customers across the Australia and New Zealand region.
  • This role is responsible for delivering high-quality, customer-focused technical support via phone, email, remote tools, and onsite assistance.
  • The position requires timely issue resolution, strong communication skills, and the ability to respond effectively to urgent requests and escalations in a corporate IT environment.

Matching Summary

The Deskside Services Administrator provides first- and second-level IT support to internal customers across the Australia and New Zealand region.

Skills & Requirements

Must-have

  • First and second-level IT support
  • Hardware, software, network troubleshooting
  • ServiceNow and/or Jira
  • Microsoft 365 support
  • Active Directory administration
  • Onsite support for secure systems

Nice-to-have

  • Customer-focused technical support
  • Proactive, can-do attitude
  • Continuous technical development
  • Awareness of industry trends

Key Requirements

  • Minimum of 4 years IT support experience
  • Hands-on experience with ServiceNow
  • Hands-on experience with Active Directory
  • Qualification in relevant ICT field

Work Rights

Must be authorized to work in Australia

Tailored Resume

Cover Letter