Hr Services Contact Center Associate (remote)

The Home Depot, Inc

Base: $18.00 ph; bonus/equity: not specified; bene...
Handle inbound calls regarding pay and hr issues
Process transactions via call mail fax or email
Escalate complex issues to tier ii support team
The Contact Center Associate provides quality customer service to Home Depot associates and managers through various communication channels

Job Summary

  • The Contact Center Associate provides quality customer service to Home Depot associates and managers through various communication channels.
  • Key responsibilities include handling incoming calls, identifying transaction needs, and processing requests related to pay and HR issues.
  • The role requires exceptional customer service skills and the ability to navigate multiple computer applications simultaneously during calls.

Matching Summary

The Contact Center Associate provides quality customer service to Home Depot associates and managers through various communication channels.

Salary

Base: $18.00 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Handle inbound calls regarding pay and HR issues
  • Process transactions via call mail fax or email
  • Escalate complex issues to Tier II support team

Nice-to-have

  • Bilingual Spanish speaking ability
  • Experience with case management applications
  • Strong interpersonal and communication skills
  • History of punctuality and good attendance
  • Ability to work in fast-paced unpredictable environment

Key Requirements

  • Must be eighteen years of age or older
  • Must be legally permitted to work in the United States
  • High school diploma or GED required
  • Minimum one year of preferred work experience

Work Rights

Must be legally permitted to work in the United States

Tailored Resume

Cover Letter