Refuerzo De Verano Jornada Completa Santa Engracia
Armaokchapter
Madrid, Spain
Full-time summer schedule
Monday to thursday 10:30-19:30
Friday 08:00-15:00 shift
The role involves managing client interactions in the Madrid Santa Engracia office to ensure compliance with bank strategy and deliver an outstanding customer experience
Job Summary
The role involves managing client interactions in the Madrid Santa Engracia office to ensure compliance with bank strategy and deliver an outstanding customer experience.
Responsibilities include proactively identifying cross-selling opportunities based on client needs and meeting commercial targets while executing banking operations according to audit standards.
Candidates must possess knowledge of bank products and campaigns to effectively advise clients and contribute relevant information to improve bank processes.
Matching Summary
The role involves managing client interactions in the Madrid Santa Engracia office to ensure compliance with bank strategy and deliver an outstanding customer experience.
Skills & Requirements
Must-have
Full-time summer schedule
Monday to Thursday 10:30-19:30
Friday 08:00-15:00 shift
Proactive cross-selling techniques
Customer experience management
Banking operational procedures
Nice-to-have
Knowledge of market competition
Understanding of other banking channels
Ability to share process improvement insights
Key Requirements
Degree in Law, Economics, or Business Administration
MIFID certification (valued)
LCI Certificate required
Minimum 6 months banking customer service experience
Experience in financial product operations and sales techniques