Conversational Ai Specialist - Business Banking

Cbecustomersolutions

Competitive salary; annual bonus; benefits
**
Agentic ai services
Conversational ai design
Llm-powered assistants
** Cbecustomersolutions is seeking a Conversational AI Specialist for Business Banking to design customer-centric AI interactions across chat and voice. The role involves creating intuitive conversational journeys and collaborating closely with engineers to enhance customer experiences using advanced AI technologies. **

Job Summary

  • Lead the next evolution of Agentic AI services for customers, shaping the future of digital banking with strategic partnerships.
  • Design end-to-end conversational journeys across chat and voice, crafting on-brand content and prompts for LLM-based assistants.
  • Utilize analytics and user testing to continuously improve performance, adapting experiences for real-world complexity and seamless human handover.

Matching Summary

Match Score: 75

** Cbecustomersolutions is seeking a Conversational AI Specialist for Business Banking to design customer-centric AI interactions across chat and voice. The role involves creating intuitive conversational journeys and collaborating closely with engineers to enhance customer experiences using advanced AI technologies. **

Salary

Competitive Salary; Annual Bonus; Benefits

Skills & Requirements

Must-have

  • Agentic AI services
  • Conversational AI design
  • LLM-powered assistants
  • Prompt design and tuning
  • Human-centred design
  • Customer experience elevation

Nice-to-have

  • Behavioral science application
  • Linguistic excellence
  • Inclusive and accessible design
  • Speech recognition constraints
  • Multimodal environments

Key Requirements

  • Experience in Gen and Agentic AI multi-agent workflows
  • Hands-on experience designing chat and voice conversational AI
  • Experience with LLM-powered assistants and agentic AI patterns
  • Comfort using tools like Microsoft Copilot Studio and Figma

Work Rights

Not specified

Tailored Resume

Cover Letter