Customer Service Collaborator

Veterinary Instrumentation Com Au

Lyssach, Switzerland
On-site
Process incoming orders
Handle customer inquiries
Process complaints and returns
Veterinary Instrumentation Com Au is seeking a Customer Service Collaborator in Lyssach, Switzerland, to handle customer inquiries and orders across various communication platforms. The ideal candidate should possess strong customer service skills, fluency in German and French, and experience with CRM and ERP systems

Job Summary

  • The Customer Service Collaborator is a central point of contact for our clientele, efficiently receiving and processing orders and inquiries via phone, email, online platforms, webshop, and fax.
  • Key responsibilities include processing incoming orders, handling customer inquiries about products, services, and delivery status, and managing complaints and returns.
  • The role involves administrative tasks, data maintenance in CRM and ERP systems, and active participation in the continuous optimization of service processes.

Matching Summary

Match Score: 85

Veterinary Instrumentation Com Au is seeking a Customer Service Collaborator in Lyssach, Switzerland, to handle customer inquiries and orders across various communication platforms. The ideal candidate should possess strong customer service skills, fluency in German and French, and experience with CRM and ERP systems.

Skills & Requirements

Must-have

  • Process incoming orders
  • Handle customer inquiries
  • Process complaints and returns
  • Maintain customer data
  • Coordinate with internal departments

Nice-to-have

  • Active process optimization
  • Team lead support
  • Key account customer support

Key Requirements

  • Completed commercial apprenticeship or equivalent
  • Strong customer orientation
  • Excellent German and good French language skills
  • Experience with ERP/CRM systems (Navision, Salesforce) is advantageous

Work Rights

Not specified

Tailored Resume

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